Phone3D 支持
Phone3D 由 Hao Zhu 个人运营，所有支持请求都由本人处理。下面是常见问题的处理方法；找不到答案时，直接发邮件即可。
联系支持
发邮件到 support@funcd.org。为了尽快定位问题，请尽量提供：
- 屏幕上显示的错误文字（截图也可以）；
- 相关的任务编号、订单或交易状态，以及发生的大致时间；
- 你登录 Phone3D 使用的邮箱——最好直接用这个邮箱发信。
请不要发送登录验证码、登录令牌或与问题无关的私人照片。我们会尽快回复。
登录
- Phone3D 支持邮箱验证码登录。输入邮箱后，验证码会从 noreply@one-shot.funcd.org 发到你的邮箱；验证码只能使用一次，10 分钟后失效。申请新的验证码会作废之前未使用的验证码。
- 当 App 显示「通过 Google 登录」时，你可以使用 Google 账号登录。如果你之前通过邮箱验证码创建了账号，请先用邮箱登录，再到「设置」中绑定 Google，原有积分和模型才能继续留在同一个账号；相同邮箱不会自动合并两个账号。
- 收不到邮件时，请先检查垃圾邮件文件夹，并把上面的发件地址加入白名单；确认无误后再联系支持。
- 短时间内多次申请会触发等待时间，应用会显示倒计时；多次输错也会暂时锁定该邮箱。请等待提示的时间后再试。
- 如果提示该邮箱域名暂不支持注册或登录，请换用常用邮箱。
- 登录状态最长保持 30 天，之后需要重新登录；在「设置」中退出登录会立即结束当前会话。
- iOS App 显示「通过 Apple 登录」时可以使用。首次通过 Apple 登录会创建独立的 Phone3D 账号；Apple 提供的邮箱即使与原有邮箱验证码或 Google 账号相同，也不会自动合并账号、模型或积分。如果原账号已有模型或积分，请继续用原来的方式登录。
- 网站目前没有 Apple 登录。若要在网站为 Apple 登录创建的账号购买积分，请先在 App 中登录该 Apple 账号，到「设置」绑定一个尚未关联其他 Phone3D 账号的 Google 账号，然后在网站使用同一个 Google 账号登录。仅在网站输入 Apple 提供的邮箱获取验证码，会进入另一个账号，积分不会转入 Apple 账号。
删除账户
- 在 Phone3D App 的「设置」中点按「删除账号」，然后确认「永久删除账号和所有内容」。
- App 会显示 Phone3D 自有存储清理已完成或仍在处理中的结果，并提示第三方服务副本清理可能尚未完成。Phone3D 自有存储的清理与 Tripo 副本的后续人工清理分别处理。
- Phone3D 会停用账户、使登录和已配对设备失效，清理照片、模型、任务内容和相关数据，并尽可能移除账户中的身份信息。此前制作的备份可能仍保留副本，我们会评估可行的清理范围。为结算、退款和审计所需的最少量交易记录会以删除账户的内部编号保留，这些记录不是完全匿名的；我们会向你说明保留和清理的范围。删除账户本身不会发起退款，购买相关问题请另行联系支持。
- 发送给 Tripo 的照片和生成结果由 Tripo 按其条款保存。Tripo 一侧的副本仍需后续人工跟进清理；我们可以协助你向 Tripo 提出删除请求，但不能保证 Tripo 一侧的副本已被删除。
- 若无法登录以使用 App 内删除，或需要跟进清理进度，请用你登录 Phone3D 的邮箱发邮件到 support@funcd.org，写明「删除账户」。我们会先核实账户归属。
- 我们会按适用的法律要求处理通过支持邮箱提出的请求，并通过邮件告知你处理进度以及保留记录的依据。
- 请不要把「删除模型」当作「删除账户」：删除单个模型只移除该模型，不一定同时删除生成它所用的源照片；删除 App 或清理缓存也不会删除服务器上的账户。
- 细节见隐私政策第 7 节。
生成任务与重复扣费
原则：在确认任务不存在之前，不要新建相同的任务。下面这些按钮都不会重新提交生成，也不会扣费。
- 任务详情页右上角的「刷新任务」，以及页内的「重试」，只会重新读取任务状态、照片或模型信息。
- 模型库中的「重试」只会重新连接服务并刷新列表；已经下载过的模型仍可离线查看。
- 模型详情页的「重试」只会重新加载该模型。
- 任务停留在处理中：先用「刷新任务」确认最新状态。生成需要时间，不要为此新建相同任务。
- 任务显示「模型已生成，下载暂未完成，正在等待恢复。无需重新生成。」：模型已经生成，服务器会继续尝试下载，请刷新等待，不要新建相同任务。
- 任务显示「失败」或「生成失败」：应用不提供一键重新生成。再次生成需要重新新建任务，并会作为新的付费任务处理。失败任务预留的积分会退回余额；如果任务在结果确认之前中断，「我的积分」页会把这笔积分显示为「正在核对」并保持预留，核对完成后退回或用于该模型，不会重复扣费。决定之前请先联系支持并提供任务编号。
- 「新建任务」页提交失败或结果无法确认：只有这个页面提供「重试（继续原任务）」。它沿用同一份草稿和同一个提交标识继续原来的请求，不会另建任务，也不会重复扣费。若应用提示「创建结果暂时无法确认，积分可能已被预留」，请先到模型库刷新，确认是否已经出现该任务，再决定是否重试。在结果确认之前，草稿中的照片不能更换或删除。
- 积分不足：新建任务页会显示所需积分和可用积分。草稿会保留；补充积分后点「重试（继续原任务）」即可继续同一次提交。
- App 内拍摄的照片不会保存到相册，草稿是唯一的一份。除非确定不再重试，否则不要删除草稿中的照片；退出登录也会删除未提交的草稿，应用会先提醒你。
- 在网页版应用中，「重试提交」同样只是继续原来的提交，不会另建任务。
积分与购买
- 积分目前只能在网站 phone3d.funcd.org 上购买，可选择 Creem 或 PayPal。请确认网站登录的是 App 中要充值的同一个 Phone3D 账号；Apple 登录账号需先按上面的步骤绑定 Google，再在网站使用该 Google 账号登录。同一账号的 App 与网站共用积分余额，不同账号不会自动共享。
- 付款后返回网站，页面会自动核对付款结果。如显示「付款结果正在确认，请勿重复支付」，请点击「核对付款」再次查询，不要重复付款；同一笔订单不会重复发放积分。
- 如果付款已完成但积分长时间未到账，请联系支持并提供订单编号，以及有的话所选支付服务商的交易编号。
- App 内目前没有开通 App Store 购买。需要积分时，请前往 phone3d.funcd.org 选择 Creem 或 PayPal 购买；有任何购买问题请联系支持。
- 本页不描述具体的退款政策；退款相关问题请联系支持并附上订单或交易信息。支付服务商确认退款后，系统会相应冲回积分。
照片、相机、存储与导出
- 相机不可用：在 iOS「设置 › 隐私与安全性 › 相机」中检查 Phone3D 的相机权限；或改用系统照片选择器从相册中选择照片。
- 不想把照片发送给 Tripo：不要提交生成任务。如果你的应用版本在上传前显示确认页，点击「取消」后不会开始上传或生成，已有的模型和任务不受影响。已经发送的照片无法撤回。
- 模型无法打开或导出：请确认设备有足够的存储空间和稳定的网络，然后在模型详情页重新加载，或使用「分享 / 保存」下载原始模型文件。已经在本机打开过的模型可以离线查看。
- 清理缓存：「设置」中的缓存清理只会删除本机缓存，不会删除服务器上的模型或账户。
设备配对（Blender 插件）
- 在「设备」页点击「生成新的配对码」，然后在 Blender 插件中兑换该短码。配对码 5 分钟内有效，兑换一次即失效；兑换失败请生成新码。
- 配对后，可以在模型详情页选择设备发送模型，Blender 端会在下次上线时接收。
- 在「设备」页可以撤销已配对的设备；撤销后该设备将无法继续接收模型，且不可逆。
隐私
Phone3D 收集哪些信息、如何使用、发送给哪些第三方，以及删除账户时会保留什么，见隐私政策。关于你数据的请求请发邮件到 support@funcd.org。
Phone3D Support
Phone3D is operated by Hao Zhu personally, and every support request is handled by him. Below are answers to common questions; if yours is not here, just send an email.
- Contacting support
- Signing in
- Deleting your account
- Generation tasks and double charges
- Credits and purchases
- Photos, camera, storage and export
- Device pairing (Blender add-on)
- Privacy
Contacting support
Email support@funcd.org. To help us find the problem quickly, please include where you can:
- the exact error text shown on screen (a screenshot is fine);
- the task identifier, order or transaction status involved, and roughly when it happened;
- the email address you use to sign in to Phone3D — ideally, write from that address.
Please do not send sign-in codes, sign-in tokens, or private photos unrelated to the problem. We reply as quickly as we can.
Signing in
- Phone3D supports email-code sign-in. After you enter your email address, a code is sent from noreply@one-shot.funcd.org. Each code works once and expires after 10 minutes. Requesting a new code invalidates any unused earlier code.
- When the app shows "Sign in with Google", you can use your Google account. If you previously created a Phone3D account with an email code, sign in with the email code first and link Google in Settings to keep your credits and models in the same account. Accounts are not merged just because their email addresses match.
- If the email does not arrive, check your spam folder first and add the sender address above to your safe list; then contact support if it still does not arrive.
- Requesting codes repeatedly in a short time triggers a waiting period, which the app shows as a countdown; entering the wrong code several times temporarily locks that address. Wait for the time shown and try again.
- If the app says the email domain is not supported for registration or sign-in, use a regular mailbox from another provider.
- You stay signed in for at most 30 days, after which you need to sign in again; signing out from Settings ends the current session immediately.
- Sign in with Apple is available when the iOS App shows the button. Your first Apple sign-in creates a separate Phone3D account. Even if Apple gives us the same email address you used for an email-code or Google account, accounts, models and credits are not merged automatically. If your original account already has models or credits, keep signing in with its original method.
- The website does not offer Apple sign-in. To buy credits on the website for an account created with Apple sign-in, first sign in to that Apple account in the App and link a Google account that is not linked to another Phone3D account in Settings (设置). Then sign in to the website with that same Google account. Requesting an email code on the website for the address Apple provided signs you in to a different Phone3D account; credits bought there do not move to your Apple account.
Deleting your account
- In the Phone3D App, open Settings (设置), tap Delete account (删除账号), then confirm Permanently delete account and all content (永久删除账号和所有内容).
- The App shows whether cleanup of Phone3D's own storage is complete or still being processed, and warns when cleanup of copies held by third-party services may still be pending. Cleanup of Phone3D's own storage and subsequent manual cleanup of Tripo's copies are handled separately.
- Phone3D disables the account, invalidates sign-ins and paired devices, cleans up photos, models, task content and related data, and removes identity details from the account as far as possible. Backups made earlier may still hold copies, and we assess what cleanup is feasible. The minimal transaction records needed for settlement, refunds and audit are kept under the deleted account's internal identifier and are not fully anonymous; we will explain to you the scope of what is retained and what is cleaned up. Deleting your account does not by itself initiate a refund; for purchase issues, contact support separately.
- Photos sent to Tripo and the results it generated are kept by Tripo under its own terms. Tripo's copies still require subsequent manual follow-up for cleanup; we can help you make a deletion request to Tripo, but we cannot guarantee that Tripo's copies have been deleted.
- If you cannot sign in to use in-app deletion, or need to follow up on cleanup, email support@funcd.org from the address you use to sign in to Phone3D and say "delete my account". We first verify that the account is yours.
- We handle requests made through the support email in accordance with applicable legal requirements and keep you informed by email of progress and of the basis for any records retained.
- Do not mistake "delete model" for "delete account": deleting a single model removes only that model and does not necessarily delete the source photos used to generate it, and deleting the app or clearing its cache does not delete the account on the server.
- Details are in section 7 of the privacy policy.
Generation tasks and double charges
Rule of thumb: never create the same task again until you have confirmed it does not exist. None of the buttons below resubmits a generation or charges credits.
- Refresh task (刷新任务) in the top-right corner of the task detail screen, and Retry (重试) inside that screen, only re-read the task status, photos or model information.
- Retry (重试) in the library only reconnects to the service and refreshes the list; models you have already downloaded remain viewable offline.
- Retry (重试) on a model's detail screen only reloads that model.
- Task stuck "in progress": use Refresh task to confirm the latest status first. Generation takes time; do not create the same task again because of it.
- Task shows "Model generated, download not yet complete, waiting to recover. No need to regenerate." (模型已生成，下载暂未完成，正在等待恢复。无需重新生成。): the model has been generated and the server keeps trying to download it. Refresh and wait; do not create the same task again.
- Task shows "Failed" (失败 / 生成失败): the app has no one-tap regenerate. Generating again means creating a new task, which is treated as a new paid task. Credits reserved for a failed task are returned to your balance; if a task was interrupted before its result could be confirmed, the Credits screen shows those credits as "being checked" (正在核对) and keeps them reserved until they are either returned or applied to that model — you are never charged twice. Contact support with the task identifier before deciding.
- Submission on the New Task screen failed or its result could not be confirmed: only this screen offers Retry (continue original task) (重试（继续原任务）). It continues the original request with the same draft and the same submission identifier — it does not create another task and does not charge twice. If the app says the creation result cannot be confirmed yet and credits may have been reserved (创建结果暂时无法确认，积分可能已被预留), refresh the library first to see whether the task already appears, then decide whether to retry. Until the result is confirmed, photos in the draft cannot be replaced or removed.
- Insufficient credits: the New Task screen shows the credits required and available. The draft is kept; after adding credits, tap Retry (continue original task) (重试（继续原任务）) to continue the same submission.
- Photos taken inside the app are not saved to your photo library; the draft is the only copy. Do not delete photos from the draft unless you are sure you will not retry. Signing out also deletes unsubmitted drafts; the app warns you first.
- In the web app, "Retry submit" (重试提交) likewise continues the original submission rather than creating another task.
Credits and purchases
- Credits can currently be bought only on the website, phone3d.funcd.org, with a choice of Creem or PayPal. Make sure the website is signed in to the same Phone3D account you want to fund in the App. For an Apple sign-in account, link Google in the App as explained above, then use that Google account on the website. The App and website share credits for the same account; separate accounts do not share a balance automatically.
- After paying you are returned to the website, which checks the payment result automatically. If it says the result is still being confirmed and asks you not to pay again (付款结果正在确认，请勿重复支付), tap Check payment (核对付款) to query again — do not pay a second time; the same order is never granted twice.
- If payment completed but credits have still not arrived after a while, contact support with the order ID and, if available, the chosen payment provider's transaction ID.
- App Store in-app purchases are not currently enabled. When you need credits, go to phone3d.funcd.org and choose Creem or PayPal; for any purchase question, contact support.
- This page does not describe a refund policy. For refund questions, contact support with the order or transaction details. When the payment provider confirms a refund, the corresponding credits are reversed.
Photos, camera, storage and export
- Camera unavailable: check Phone3D's camera permission under iOS Settings › Privacy & Security › Camera, or use the system photo picker to choose photos from your library instead.
- Don't want photos sent to Tripo: do not submit a generation task. If your app version shows a confirmation before upload, tapping Cancel (取消) starts no upload or generation, and existing models and tasks are unaffected. Photos already sent cannot be recalled.
- Model will not open or export: make sure the device has enough free storage and a stable connection, then reload from the model's detail screen or use Share / Save (分享 / 保存) to download the original model file. Models you have opened on this device before can be viewed offline.
- Clearing the cache: the cache cleanup in Settings removes only local cache; it does not delete models or your account on the server.
Device pairing (Blender add-on)
- On the Devices screen (设备), tap Generate new pairing code (生成新的配对码), then redeem the short code in the Blender add-on. A code is valid for 5 minutes and works once; if redemption fails, generate a new code.
- Once paired, you can pick the device on a model's detail screen to send the model; the Blender side receives it the next time it comes online.
- Paired devices can be revoked on the Devices screen. A revoked device can no longer receive models, and revocation cannot be undone.
Privacy
What Phone3D collects, how it is used, which third parties receive it, and what is kept when you delete your account are described in the privacy policy. For requests about your data, email support@funcd.org.